Shipping policy

Here’s a professional shipping policy drafted for IKAWA based on standard Indian footwear eCommerce practices and premium footwear brand policies. (Relaxo         Footwears Limited)

Shipping Policy

Welcome to IKAWA. We are committed to delivering your orders safely, quickly, and efficiently across India.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

Delivery Timeline

  • Standard delivery usually takes 4–7 business days depending on your location.

  • Delivery timelines may vary during festivals, sales periods, public holidays, or due to unforeseen courier delays.

Shipping Charges

  • Free shipping on all prepaid orders across India.

  • A nominal Cash on Delivery (COD) fee may apply on COD orders.

Cash on Delivery (COD)

  • COD is available for selected pin codes across India.

  • Our team may contact you for order confirmation before dispatching COD orders.

Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS. You can track your shipment using the provided tracking link.

Delayed or Failed Deliveries

While we work with trusted courier partners, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Remote locations

  • Courier service disruptions

If your order cannot be delivered due to an incorrect address or failed delivery attempts, the shipment may be returned to us.

Shipping Locations

Currently, IKAWA ships only within India.

Damaged Packages

If you receive a damaged or tampered package:

  • Please do not accept the delivery if possible.

  • Contact our support team immediately with photos of the package and product.

Contact Us

For shipping-related assistance, please contact us: