Refund policy

At IKAWA, your comfort matters to us. We want you to be happy with your purchase. Please read our policy carefully before placing your order.

01 — EXCHANGE POLICY

  • One-time exchange is FREE for size or product exchange.
  • If you require more than one exchange, a Shipping & Handling charge of ₹450 per exchange will apply.
  • Exchange requests are subject to product availability.
  • The product must be unused, unworn and in its original condition, along with the original packaging.

02 — NO RETURN / NO REFUND

  • IKAWA follows a No Return & No Refund Policy.
  • Once an order has been delivered, it cannot be returned or refunded due to change of mind, incorrect size selection, incorrect product selection or any other personal reason.
  • Only eligible exchange requests will be considered as per the Exchange Policy above.

03 — DAMAGED / DEFECTIVE PRODUCT

If you receive a damaged or defective product, please:

  • Contact IKAWA within 24 hours of delivery.
  • Provide a proper and complete unboxing video as evidence.
  • The video should clearly show the package from the time it is unopened until the product is completely unpacked.
  • The claim will be reviewed and is subject to confirmation and approval by IKAWA.
  • Without a proper unboxing video, damage claims may not be accepted.

04 — IMPORTANT

Products showing signs of use, wear, alteration or damage caused after delivery will not qualify for exchange.

For exchange or damage-related assistance, please contact:

IKAWA Customer Support
Phone: +91 87969 12164
Email: info@ikawa.in
Website: www.ikawa.in